User:Gayatri/Sandbox

EFFECTIVE EMAIL WRITING

Introduction

E-mail stands for electronic mail. It is a method of transmitting data, text files, digital photos, and audio and video files from one computer to another through the internet. Despite being a relatively recent invention, e-mail has become indispensible for business communication. The primary reasons for this are: • E-mail facilitates almost instant communication all over the world. • It is a free or low-cost means of communication provided the sender and receiver have access to the internet. • It enables easy transfer of large amounts of data among large number of people. • E-mail messages can be drafted and edited easily without having to re-write or print them.

	Learning Objectives
After reading this chapter, you are expected to learn about: • Introducing the learner to writing formal professional e-mails. • Identifying the elements of emails. • Writing appropriate content for formal e-mails. • Proper formatting for official e-mails. • Some dos and don’ts for senders of official e-mails. • Email writing exercises

ELEMENTS OF AN EMAIL

A typical e-mail consists of the following essential elements (though they may differ slightly across various service providers): 1. The “to” field – this contains the e-mail address of the recipient. 2. The “subject line” – this is a brief pointer about the core idea of the email. 3. The “body” – this contains the actual text written in the e-mail 4. Attachments – these are files of data that can be sent along with the e-mail; they may include text, photographs and audio-visual files. 5. The “cc” and “bcc” fields – to enable sending of the same message to multiple recipients.

HOW TO WRITE A FORMAL / OFFICIAL EMAIL:

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Results

Key Terms

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References and Bibliography

Further Readings

No.	Resource Person	Topics	Topic Page
1	Kirti Nakhare	Non-verbal communication	User:Kirtiynakhare/Mysandbox
2	[[User:]]
3	Hemangi Bhagwat	Group Discussion	User:Hemangi/Group Discussion
4	Gayatri Gadgil	Email	User:Gayatri/email
5	Saroja Ganapathy	Listening Skills	Listening_Skills